Instanta goes above and beyond to meet London NHS Trust’s requirements

Demonstrating flexibility and meeting requirements where other manufacturers weren’t able to has seen Instanta products specified at a hospital within the London NHS Trust.

Inevitably, patient access to hot water needs careful consideration to ensure any risk of scalding is minimal. A decision was made to ensure water boilers within patient areas have a maximum dispensing temperature of 76°C - lower than the majority of standard water boilers.

Not having used Instanta before, but needing a change from the existing supplier that couldn’t offer an adjustable temperature, the technical supervisor researched alternatives and was impressed with Instanta’s wide product range. 

“On reviewing our existing water boilers, we decided that we needed a product that could actually be modified so its maximum temperature is set at 76°C, an important safety measure for users,” commented the technical supervisor. “We were impressed with Instanta’s range.  One of their wall-mounted products was just what we were after, however, its temperature was only adjustable to 80°C.

The hospital’s enquiry led to further discussions with Instanta’s operations director and a feasibility study determined that it was indeed possible to modify an existing product; a 6 litre SureFlow Touch Wall Mounted Boiler (WMS6PB) to achieve the facility’s maximum temperature requirement of 76°C.

“Instanta’s willingness to help and meet our requirements has been brilliant,” continued the technical supervisor. “As per our request, they made sure the maximum dispensing temperature was set at 76°C.  Over the past year we have monitored this closely and we’re pleased to report that it has remained at this temperature, which affords us invaluable peace of mind.” 

In total, 20 wall-mounted boilers were purchased and placed in areas where patients have access to water heaters.